Even though the hosting service offered by the different companies is virtually the same, each provider has a customized platform with its own tweaks and ways to complete particular procedures. That’s the reason why, an information-packed knowledge base would be truly helpful both for persons with little to no practical experience and for technically competent users who will at some point find out how specific procedures are executed, but will lose time in the meantime. The purpose of such a knowledge base is to help make the service fast and simple to use, saving users both time and energy. The consequence is more pleased customers, since they can easily find the information they’re seeking, and a lot less work for the client support staff members, because typically most of the inquiries and problems that clients have got are already listed in the knowledge base. In case the articles are adequately written and cover more topics, you will be able to get to know more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Hosting

Our hosting packages feature a detailed knowledge base where you can find information on all the obstacles that you may possibly chance upon and their resolutions. You can get to know how to create and manage an electronic mailing list, how to use an .htaccess config file, or how to continue in case the settings of your mail client are accurate, but yet you’re unable to send emails, for example. We’ve done our best to be as thorough as possible and to encompass all the available options in order to help you save time and to present you with different solutions for each single issue. The knowledge base includes informative articles too – both generic ones about the hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in every section of the Control Panel, while if you wish to check the complete archive of articles, you can visit the Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers include a comprehensive article archive where you can find any info that you might require about our hosting services or about the Hepsia hosting Control Panel that we’re using. We have compiled it on the basis of the feedback that we’ve gathered from our customers through the years and, as a consequence, our articles deal with specific issues that you might encounter and suggest the fastest way to fix them, for instance receiving an HTTP 500 error message or not being able to send e-mail messages from your personal computer although you have the correct SMTP settings. The articles are available in each section of the Control Panel and you can check them at any given time. They can help you deepen your knowledge not only about our platform, but also about the web hosting field in general, as they include comprehensive instructions and general information such as what file access permissions or cron jobs are.