The client support that you will receive from your hosting provider is really important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with an active account. Prompt and clear info regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a real web hosting supplier not from a reseller. When you buy a hosting account through a company that does not own its servers and it can't access them immediately, it is almost certain that you'll wait for a couple of days so as to receive a reply to your query, so your websites may stay offline for quite some time. However, a company that provides various means of communication and has a support staff available any time can assist you right away and help you decrease or totally avoid any downtime and possible losses.

24/7 Customer Support in Hosting

All our Linux hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our solutions before you make an order or you're an existing client and you have any kind of question or some issue, you are able to contact us any time, including weekends and holidays. We have many channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more complex issues or any issues that need additional time to research and fix. In contrast to various other web hosting providers, our trouble tickets come with a guaranteed max reply time of only 1 hour, thus whatever your problem is, it'll be resolved in a timely manner and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

You are able to try out our support services even before you obtain a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and general questions. Our representatives can assist you to find the perfect package or provide you with details about our servers, in order to check if the system requirements for your web sites are met. In case you are a current customer, you also have the option to contact us via electronic mail or via our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these two methods of correspondence, you will get a response within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. If you've employed the hosting services of other companies, even large ones, you can compare the reply time due to the fact that it usually takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS Servers

If you acquire a VPS server through our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have several local telephone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you're an active customer and you require help with some technical issue which requires more time to investigate or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an e-mail message and we'll take care of the trouble and send you a response within the hour. The reply time is guaranteed 24/7, which includes weekends and holidays, still for the majority of issues it takes a maximum of half an hour to receive assistance. Our support service covers the VPS and all pre-installed software it comes with, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we provide include 24/7 support through numerous means of communication and with a one-hour max reply time warranty. In case you want to find out more about the plans or you have various billing or general questions, you're able to call one of the local numbers that we have worldwide or you may use our live chat support and talk with a live representative. For strictly technical problems that require the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email message, because these channels are more appropriate to track a specific issue. The answer time for them rarely surpasses 30 minutes, which means that you can forget about having to wait for an entire day in order to receive help. Our support service is available for all server-related issues, as well as the pre-installed software. In case you want help with third-party applications, you can consider acquiring the Managed Services upgrade that we supply for all of the packages.