Integrated Ticketing System in Hosting
In stark contrast with what you may find with a lot of other web hosting providers, the ticketing system that we use with our Linux hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to memorize different logon names and passwords, as you’ll be able to manage your tickets and the web hosting account itself from one location. So, if you have an inquiry or encounter a predicament, you can contact our support team members on the spur of the moment. Our system comes with an intelligent search option. This implies that even if you have opened tons of tickets over the years, you’ll be able to find the one that you need without effort. Plus, you can check knowledge base suggestions for handling commonly confronted problems.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you would like to get in touch with our customer support staff, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of going through a completely different help desk support platform like you’ll have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will allow you to post a new ticket with ease and to search through older tickets using an intelligent search box. You will also be able to have a look at the relevant knowledge base articles that our system will present to you based on the problem category that you select for your new ticket. You can do all of the aforementioned activities without logging out of your Hepsia Control Panel at any time, so in case you face any predicament or have an inquiry, you can get in touch with our support engineers and resolve the problem in question in no more than sixty minutes using one single support platform.