A live chat is among the channels of communication offered by some web hosting providers as part of their support services. Depending on the provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is quicker in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell a word as compared to a phone call with a representative. Furthermore, if the issue that you have requires some time to be investigated and dealt with, you will be able to do something else at the same time instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat support service totally free as long as you have world wide web accessibility even when your web hosting provider is based in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Hosting

We provide a live chat assistance service for all of the Linux hosting that we offer and we can assist you with almost everything in real time. In case you don't have an account with our company yet, we'll be able to provide you with more info about the plans to help you to pick the most appropriate plan. In case you are an active client, we can assist you with any billing or general matter and even with various common tech matters, such as an e-mail address installation in a desktop email client. If you cannot phone us for whatever reason or you're in a country where we don't have a local telephone number, the live chat will be the best choice to contact us. Of course, some matters require extra time to analyze and test, so you'll have to open a support ticket to our technicians, still, we're able to save your time and assist you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is available to all of our potential and active clients. In case you're looking for a new website hosting account, you are able to chat in real time to one of our agents and receive more information about our semi-dedicated servers so as to pick the optimal package for your websites. In case you already own an account with us, we will assist you in a timely manner with general, billing and 1st level techissues. Even though in some instances you will need to open a support ticket as there're issues that can't be resolved on the live chat, we will assist you with lots of standard tasks, for instance installing an email account in an email client or forwarding one domain to another one. This way, you'll receive quick support and you'll save plenty of time.