If you’ve ever got any questions relating to the web hosting service or if you encounter a problem with your sites, you’ll need to get in touch with the web hosting company’s client support team. It may not matter how swiftly they will answer when you have a query of a general nature, but an issue like an aborted web app update, for instance, may lead to your site becoming damaged or invisible on the Internet. And the longer you wait for the support team to help you out, the longer the website will be out of order. If you offer goods or services online, any outage will influence your site negatively and you can lose current or potential clients. Many hosting providers, mainly resellers, handle e-mails and tickets within twenty four hours, but in the Internet epoch this is far too long, since visitors will hardly ever go back to a website that is not working correctly for a long period of time.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can just forget about waiting around for hours and hours on end, or even a whole day, to receive an answer to a customer support ticket or an e-mail. No matter when you get in touch with us, we will help you within maximum 1 hour with any pre-sales or technical questions that you might have. The fact is, our actual reply time scarcely ever surpasses twenty to thirty minutes. Since we are available to you 7 days a week, you’ll always get support in a well-timed manner and we are aware of how vital this is in the digital age. As soon as you contact us, we’ll reply to your queries. If you face any technical obstacle, we’ll solve it for you, or we’ll provide you with all the required information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a support ticket through your web hosting Control Panel or send an email related to your semi-dedicated server, you’ll have an answer within 1 hour max. You can touch base with us whenever you need in regards to billing, technical or general matters and given that we will be at your disposal 24/7/365, you will invariably get assistance right on time. Based on the particular issue or question, we’ll give you more information, resolve the complication if it’s been caused by something within our reach or inform you how to proceed in case you need to fine-tune a particular setting for a web-based app that we do not have access to. You can forget about waiting for a whole day for every answer. Actually, in the majority of cases we reply to tickets and emails within no more than twenty to twenty five minutes.