Phone Support in Hosting
Our hosting plans include phone support fourteen hours a day even on official holidays, which means that if you don't have an account yet, you are able to call us and find out more about our solutions or whether we will meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you are able to call the number which is closer to you. If you're a current customer, we will help you promptly with any kind of general and billing issues as well as with a number of tech issues to save you time and efforts - we acknowledge the fact that in some cases it's easier to speak with a live person so as to get things done immediately. Certainly, some issues simply cannot be resolved on the telephone, so in such a case you are able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we supply include live phone support for 14 hours a day. If you hesitate which plan is suitable for your websites, you want to learn more about a package's specs or you need any other kind of info about our solutions, you'll be able to call any of the local phone numbers that we have in the United States, Great Britain and Australia and our customer support agents will help you. In case you currently own an account, you are able to contact us about sales and general issues, although we are often able to help with numerous tech issues as well. For strictly tech issues you will have to use our built-in ticketing system where the correspondence between you and our technical support crew will be in one place, which is the better option if the issue needs longer time to be solved or it has to be escalated to our sysadmins.