Though this isn't the mainaspect for you to recognize a reliable hosting provider from a bad one and a reseller from an actual supplier, having the option to call and talk to a live person is a sign that you aren't working with a one-person service provider and that you'll be able to get in touch with somebody every time you're in need of support. The phone support for web hosting services may vary from common to professional, which means that the issues which can be resolved through a phone call vary based on the particular company. Generally, these issues are more basic and feature billing or 1st level technical issues because more difficult tasks usually require a support ticket where both you and the sysadmins can follow the proceedings with a specific situation. Still, being able to call your service provider can save you a lot of time and efforts for the numerous tiny problems which will eventually appear at the time you manage your website hosting account.

Phone Support in Hosting

Our hosting plans include phone support fourteen hours a day even on official holidays, which means that if you don't have an account yet, you are able to call us and find out more about our solutions or whether we will meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you are able to call the number which is closer to you. If you're a current customer, we will help you promptly with any kind of general and billing issues as well as with a number of tech issues to save you time and efforts - we acknowledge the fact that in some cases it's easier to speak with a live person so as to get things done immediately. Certainly, some issues simply cannot be resolved on the telephone, so in such a case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we supply include live phone support for 14 hours a day. If you hesitate which plan is suitable for your websites, you want to learn more about a package's specs or you need any other kind of info about our solutions, you'll be able to call any of the local phone numbers that we have in the United States, Great Britain and Australia and our customer support agents will help you. In case you currently own an account, you are able to contact us about sales and general issues, although we are often able to help with numerous tech issues as well. For strictly tech issues you will have to use our built-in ticketing system where the correspondence between you and our technical support crew will be in one place, which is the better option if the issue needs longer time to be solved or it has to be escalated to our sysadmins.