Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • Each help request you send to us will be attended to within maximum 1 hour. If your trouble ticket or e–mail needs further assistance from a server admin, we will timely forward it and leave a comment to inform you that your matter is being examined. If you take advantage of our Managed Servers package, any of the tasks included there will be executed at a time of your liking.

  • Top quality support service

  • An Outstanding Support Service

  • We will be online for you 24x7 to reply to any queries that you may have related to our Web Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also require assistance tackling server admin tasks, you can take a look at our Managed Servers package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated server is fitted out with our free–of–charge Web Control Panel, which boasts an exhaustive knowledge base plus a collection of educational video tutorials. Whenever you need assistance with the Web Control Panel, just click on the Help or Videos buttons in the top right corner.